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Technical Support L3
Linux technical support Eng. L3. Minimum exp. 2-4 years year. Good knowledge of hosting and Virtualization systems and panels
EDUCATION QUALIFICATION:
Bachelor’s (Preferred)
Linux and networking concepts (Preferred)
Full Job Description
Good understanding of Linux systems • Knowledge of networking and cloud administration • Shell Scripting, HI and load balancer Familiar with hosting concepts -Cpanel, WHM, Plesk panel should be known • Quick learner with an interest in Hosting and server management • Experience in troubleshooting and solving technical problems in customer environment • Experience working on virtualized platforms such as solusVM, virtualizor, VMware, Hyper-V, KVM etc. will be added advantage • Ability to understand customer technical infrastructure and deploy solutions • Good communication and collaboration skills. Perform daily task and customer interaction • Perform Administration, Maintenance and Management of servers • Perform configuration and administrative activities such as backup, networking, time sync, user roles, Domain Integration, email configuration etc. • Product Policy Management and fine tuning • Perform checklists and health monitoring activities • Server/network administration & maintenance hosted in cloud as well as on-premises • Troubleshooting and resolving issues observed in Block Armour product deployments • Provide customer support • Engagement with client for implementing solutions.
KEY RESPONSIBILITIES:
- Front-line support via live chat, helpdesk and telephones.
- Install and configure the Cloud server.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
- Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
- Taking ownership of issues from identification through resolution.
- Providing technical support for Level I issues via the helpdesk and the telephone.
- Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
- Assist Customers with data migration based on Account Managers approval.
- Performs miscellaneous job-related duties as assigned.
Job Type: Full-time
Salary: ₹3.5 – ₹6 lacs per year
Day range:
- Monday to Sunday
Shift:
- Rotational shift
Ability to commute/relocate:
- Nashik
Education:
- Bachelor’s (Preferred)
Experience:
- Linux and Hosting concepts (Preferred)
OpenStack Administrator
OpenStack Administrator Minimum exp. 2-3 year. Good knowledge of Openstack panels.
Job description
Mandatory: OpenStack Administrator
– OpenStack dashboard managment
– OpenStack create and modify Heat templates
– OpenStack CLI management
Responsibilities
OpenStack Job Description ResponsibilitiesPerform hands-on fixes at the server level, including installing and upgrading software and configuring systems applicationsManage and lead hardware and software migration and upgrade efforts of varying size and complexityManage backup and recovery efforts. Perform system failure analysis, ensuring the consistency and integrity of file systems. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionInstalling, configuring and maintaining the Linux servers and workstations help tune performance and ensure high availability of infrastructurePerform regular security monitoring to identify any possible intrusionsPerform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as requiredSupport and maintain virtualization infrastructure, including configuration, performance, capacity, monitoring, provisioning, life cycle, security weekly and Monthly Status reporting track the tickets for closure within SLARequirements / Qualifications SkillsExperience with Linux servers in virtualized environmentsFamiliarity with load balancing, firewalls, etc. Experience with virtualization technologies should have strong OS administration skills on LinuxAbility to build and monitor services on production server experience in managing Data Center and VMware AdministrationExposure to Open StackExposure to ITIL framework technology StackLinux / Ubuntu, VMware, Cloud Computing like OpenStack, Hybrid CloudQualificationB.E or MCACertificationITIL v3 Foundation Level preferred Of Positions: 2 Experience: 2-7 Full Time
Employment Type
Full-time
Technical Support L1
Linux technical support Eng. L1. Minimum exp. 1 year. Good knowledge of hosting and panels.
EDUCATION QUALIFICATION:
Bachelor’s (Preferred)
Linux and networking concepts (Preferred)
Full Job Description
Good understanding of Linux systems • Knowledge of networking and cloud administration • Familiar with hosting concepts -Cpanel, WHM, Plesk panel should be known • Quick learner with an interest in Hosting and server management • Experience in troubleshooting and solving technical problems in customer environment • Experience working on virtualized platforms such as VMware, Hyper-V, KVM etc. will be added advantage • Ability to understand customer technical infrastructure and deploy solutions • Good communication and collaboration skills. Perform daily task and customer interaction • Perform Administration, Maintenance and Management of servers • Perform configuration and administrative activities such as backup, networking, time sync, user roles, Domain Integration, email configuration etc. • Product Policy Management and fine tuning • Perform checklists and health monitoring activities • Server/network administration & maintenance hosted in cloud as well as on-premises • Troubleshooting and resolving issues observed in Block Armour product deployments • Provide customer support • Engagement with client for implementing solutions.
KEY RESPONSIBILITIES:
- Front line support via live chat, helpdesk and telephones.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
- Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
- Taking ownership of issues from identification through resolution.
- Providing technical support for Level I issues via the helpdesk and the telephone.
- Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
- Assist Customers with data migration based on Account Managers approval.
- Performs miscellaneous job-related duties as assigned.
Job Type: Full-time
Salary: ₹1,50,000.00 – ₹2,40,000.00 per year
Day range:
- Monday to Sunday
Shift:
- Rotational shift
Ability to commute/relocate:
- Nashik
Education:
- Bachelor’s (Preferred)
Experience:
- Linux and Hosting concepts (Preferred)
Technical Support L2
Linux technical support Eng. L2. Minimum exp. 1.5 year. Good knowledge of hosting and panels.
EDUCATION QUALIFICATION:
Bachelor’s (Preferred)
Linux and networking concepts (Preferred)
Full Job Description
Good understanding of Linux systems • Knowledge of networking and cloud administration • Shell Scripting, HI and load balancer Familiar with hosting concepts -Cpanel, WHM, Plesk panel should be known • Quick learner with an interest in Hosting and server management • Experience in troubleshooting and solving technical problems in customer environment • Experience working on virtualized platforms such as solusVM, virtualizor, VMware, Hyper-V, KVM etc. will be added advantage • Ability to understand customer technical infrastructure and deploy solutions • Good communication and collaboration skills. Perform daily task and customer interaction • Perform Administration, Maintenance and Management of servers • Perform configuration and administrative activities such as backup, networking, time sync, user roles, Domain Integration, email configuration etc. • Product Policy Management and fine tuning • Perform checklists and health monitoring activities • Server/network administration & maintenance hosted in cloud as well as on-premises • Troubleshooting and resolving issues observed in Block Armour product deployments • Provide customer support • Engagement with client for implementing solutions.
KEY RESPONSIBILITIES:
- Front-line support via live chat, helpdesk and telephones.
- Install and configure the Cloud server.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
- Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
- Taking ownership of issues from identification through resolution.
- Providing technical support for Level I issues via the helpdesk and the telephone.
- Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
- Assist Customers with data migration based on Account Managers approval.
- Performs miscellaneous job-related duties as assigned.
Job Type: Full-time
Salary: ₹2,00,000.00 – ₹360000.00 per year
Day range:
- Monday to Sunday
Shift:
- Rotational shift
Ability to commute/relocate:
- Nashik
Education:
- Bachelor’s (Preferred)
Experience:
- Linux and Hosting concepts (Preferred)